faqs

Welcome to the Sneakers of London FAQ!
Here you’ll find answers to some of the most frequently asked questions to help you with a smooth and enjoyable shopping experience. If you need further assistance, feel free to reach out to us!

1. What products do you sell?
   We specialize in high-quality sneakers from top brands like Nike, Yeezy, Adidas, and New Balance. You can explore a wide selection of styles and sizes available on our website.

2. Do you ship internationally?
   Currently, we only ship within the United Kingdom. We offer free standard shipping on all orders within the UK.

3. How long will it take for my order to arrive?
   Orders are processed within 1-2 business days. Delivery usually takes 3-5 business days, depending on your location within the UK. You will receive a tracking number via email once your order ships.

4. Can I change or cancel my order after it's been placed?
   We process orders quickly, and once confirmed, we are unable to make changes or cancellations. Please review your order before submitting. If you've made an error, contact us right away, and we’ll assist as best we can.

5. How can I track my order?
   Once your order has shipped, you will receive an email with a tracking number. You can use this to track your order through the courier's website.

6. What payment methods do you accept?
   We accept various payment methods, including major credit and debit cards (Visa, MasterCard, etc.), along with secure third-party payment options like Klarna.

7. What is your return policy?
   We offer a 14-day return policy on unused, unworn, and undamaged items. To begin the return process, please contact us at support@sneakersoflondon.com. For more details, refer to our Return and Refund Policy.

8. How can I contact customer support?
   You can reach our customer support team via email at support@sneakersoflondon.co.uk or by phone at +44 7378 493746. Our hours are Monday to Friday, 9:00 AM - 5:00 PM (GMT), and we aim to respond within 24 hours during business days.

9. How do I know if an item is in stock?
   We update our inventory regularly. If an item is out of stock, it will be marked as unavailable on our website. If you order an out-of-stock item, we’ll notify you and provide a full refund or alternative options.

10. Can I exchange an item?
    We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order for the item you want.

11. Is your website secure?
    Yes, we take security seriously. Our website uses SSL encryption to protect your personal and payment information. We also work with trusted payment processors for secure transactions.

12. Do you offer gift cards?
    Currently, we do not offer gift cards, but we’re always improving our services. Be sure to check back for updates!

13. Do I need to create an account to make a purchase?
    No, you don’t need to create an account to shop. However, creating an account allows you to track orders, save your details for future purchases, and manage preferences.

14. Can I use a discount code?
    Yes, you can enter a valid discount code during checkout. Please be aware that some codes may have restrictions or expiration dates.

15. What should I do if I received a damaged or incorrect item?
    If your item arrives damaged or incorrect, please contact us immediately at support@sneakersoflondon.co.uk or call +44 7378 493746. We will arrange a free return and offer a replacement or full refund.