FAQs

How do I place an order?
Place the desired item in your shopping cart, proceed to checkout, enter your delivery and payment details, and confirm your order. You'll receive a confirmation email immediately.

Can I change or cancel my order?
Orders are processed very quickly. Therefore, we cannot guarantee changes or cancellations after the order has been placed. Contact us as soon as possible at support@sneakersoflondon.co.uk if you need help.

What payment methods do you accept?

We accept:

  • Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, Diners Club, Discover, Union Pay
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • Buy Now, Pay Later: Klarna

Is my payment secure?
Yes – all payments are processed through secure, encrypted systems.

Where do you ship?
Currently, we only ship within the United Kingdom.

How much are the shipping costs?
Shipping is free.

How long will my delivery take?
Orders are processed within 1–3 business days and typically arrive within 4–9 business days.

Will I receive tracking information?
Yes! You will receive a tracking number via email once your order has been shipped.

How long do I have to return something?
You can return eligible items within 14 days of receipt.

Which items can I return?
Items must be unused, undamaged, and in their original packaging, with proof of purchase. Personalized products, custom-made items, and opened cosmetics cannot be returned unless they are defective.

Who bears the return costs?

  • You if you have changed your mind or ordered the wrong item.
  • We if the item was damaged, defective or delivered incorrectly.

When will I receive my refund?
We process refunds within 5 business days of receiving and inspecting your return.

Are your products genuine?
Yes – all our products are 100% genuine and come from trusted suppliers.

Customer support

How can I contact you?

  • Phone Number: +44 7832 350830
  • Support Email: support@sneakersoflondon.co.uk
  • Address: Office 13639, 182-184 High Street North, London, E6 2JA, United Kingdom
  • Opening Hours: Monday to Friday (9:00AM – 5:00PM)