At Sneakers of London, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return it in accordance with our return and refund policy outlined below.
Return Policy
- Return Period: Customers have up to 14 days from the date of delivery to initiate a return.
- Return Method: Returns can be made by mail only.
- Return Label: We will send an email containing a downloadable return shipping label, which customers can download and print to attach to their package.
- Product Condition: Returns are only accepted for new, unused, and unworn products in their original packaging, including all accessories and tags.
- Return & Restocking Costs: Sneakers of London offers free returns with no restocking fees.
Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, you must return the original product (if eligible) and place a new order for the desired item.
Custom & Personalized Items
We do accept returns for personalized or custom-made items, provided they meet our return eligibility criteria.
Refund Process
- Once we receive and inspect the returned product, we will process the refund within 10 days.
- Refunds will be issued to the customer’s original payment method.
Contact Us
For any return or refund inquiries, please contact our customer support team:
Store Name: Sneakers of London
Trade name: SNEAKERS LONDON LTD
Company Registration Number: 16624660
Support Email: support@sneakersoflondon.co.uk
Phone Number: +44 7832 350830
Address: Office 13639, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom
Business Hours: Monday – Friday (9:00 AM – 5:00 PM)