Return & Refund Policy

Return & Refund Policy - Sneakers of London

At Sneakers of London, we want you to be completely satisfied with your purchase. If you need to return an item or request a refund, our process is simple and designed to offer you a hassle-free experience. Please read the details below to understand our return and refund policy.

Return Eligibility

You can return items within 14 days from the date you received your order. To be eligible for a return, the item must meet the following criteria:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging, including any tags and accessories.
  • Certain items, such as personalized or special-order products, are not eligible for return unless they are faulty.

How to Return an Item

Before returning an item, please contact our customer service team at:

Our team will provide you with a return authorization and detailed instructions on how to proceed. To ensure your return is safe, please securely pack the item in its original packaging. If the original packaging is unavailable, please use an appropriate alternative to protect the item during return shipping.

Return Shipping Costs

You are responsible for the cost of return shipping unless the item is faulty or we sent the wrong product. We recommend using a tracked shipping service to ensure the return is successfully delivered to us.

Refund Processing

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at checkout. Typically, refunds are processed within 5-7 business days after receiving the returned item. Please allow additional time for your bank or payment provider to process the refund.

If the returned item is not in the same condition as when it was received (e.g., damaged or worn), we may issue a partial refund based on the item’s condition.

Exchanges

Currently, we do not offer direct exchanges. If you require a different size or style, please return the original item for a refund and place a new order for the desired product.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at:

We will arrange a free return and offer either a replacement or a full refund, depending on your preference.

Non-Refundable Shipping Charges

Shipping charges are non-refundable unless the item is faulty or we made an error with your order. You are responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., damaged or incorrect item). Please note that we only accept returns from customers within the United Kingdom at this time.

Contact Information

If you have any questions or need assistance with your return, our customer service team is happy to help. You can reach us via:

Our business hours are Monday to Friday, 9:00 AM - 5:00 PM (GMT). We strive to respond to all inquiries within 24 hours during business days.

Thank you for choosing Sneakers of London! We're here to make sure your shopping experience is smooth and enjoyable. If you need any further assistance, don’t hesitate to contact us.