Payment & Billing Policy
Welcome to Sneakers of London. These Payment and Billing Terms govern all purchases made through our website. By placing an order, you agree to the terms outlined below.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Maestro
- Mastercard
- American Express
- Discover
- Diners Club
- UnionPay
- Elo
- Klarna
- Shop Pay
- Google Pay
- Apple Pay
2. Currency
All transactions are processed in GBP (£). If your payment provider uses a different currency, exchange rates and any associated fees are determined by your payment provider.
3. Pricing & Taxes
All prices displayed on our website are inclusive of applicable UK taxes unless otherwise stated. The total price, including any applicable delivery charges, will be clearly shown at checkout before you confirm your order.
4. Payment Authorization
By providing your payment details and confirming your order, you authorize Sneakers of London to charge the full order amount (including goods, applicable taxes, and delivery charges) to your selected payment method.
You confirm that you are the authorised cardholder or account holder and that sufficient funds or credit facilities are available to complete the transaction.
Payment is taken at the time the order is placed unless otherwise stated at checkout.
5. Order Confirmation & Invoicing
After successfully placing your order, you will receive an order confirmation email summarizing your purchase. An electronic invoice may also be issued for your records.
6. Payment Security
All transactions are processed through secure and encrypted payment gateways. Sneakers of London does not store or retain your full credit or debit card details on our servers.
7. Klarna & Third-Party Payment Providers
If you choose Klarna or another third-party financing provider, your payment agreement will be governed by the terms and conditions of that provider. Sneakers of London is not responsible for decisions made by third-party payment services.
8. Refunds & Cancellations
Refunds and cancellations are handled in accordance with our Returns & Refund Policy. Approved refunds will be issued to the original payment method used for the purchase.
9. Disputed Charges
If you believe there has been an error with your payment, please contact us immediately at support@sneakersoflondon.co.uk so we can investigate and resolve the matter promptly.
Initiating a chargeback without first contacting us may delay resolution. We reserve the right to challenge fraudulent or unjustified chargeback claims.
10. Billing Information Accuracy
You agree to provide current, complete, and accurate billing information. We reserve the right to cancel or refuse orders where inaccurate or incomplete information is provided.
11. Changes to These Terms
We may update these Payment & Billing Terms from time to time. Any changes will apply to orders placed after the updated terms are published on our website.
12. Contact Information
Store Name: Sneakers of London
Support Email: support@sneakersoflondon.co.uk
Phone: +44 7867 524129
Address: 4 Great Queen St, London WC2B 5DJ, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT