Shipping policy

Shipping Policy

At Sneakers of London, we are committed to providing a transparent, reliable, and legally compliant delivery service across the United Kingdom.

1. Shipping Locations

We ship to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Orders are dispatched from within the United Kingdom.

We do not currently deliver to PO Boxes, BFPO addresses, or the Channel Islands.

2. Shipping Costs

We offer free standard delivery on all orders within the United Kingdom. There are no additional shipping charges.

3. Order Processing

  • Processing Time: 1–3 working days (Monday to Friday, excluding UK public holidays)
  • Order Cut-Off Time: 3:00 PM (GMT) London time

Orders placed after 3:00 PM or on weekends and public holidays will be processed on the next working day.

4. Delivery Timeframes

  • Transit Time: 5–8 working days (Monday to Friday)
  • Total Estimated Delivery Time: 6–11 working days

Delivery timeframes are estimates and may be affected by peak seasons, adverse weather conditions, courier delays, or other circumstances beyond our control.

5. Legal Delivery Requirement

In accordance with the Consumer Contracts Regulations 2013, your order will be delivered within 30 days of order confirmation unless a different timeframe has been expressly agreed. If we are unable to deliver within 30 days, you have the right to cancel your order and receive a full refund.

6. Order Confirmation & Tracking

You will receive an order confirmation email immediately after placing your order.

Once dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to update.

7. Delivery Responsibility & Risk

We remain responsible for your goods until they are delivered to the address provided at checkout. Risk passes to you only once the goods have been delivered.

8. Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact our support team. Where delivery is substantially delayed, you may request a revised delivery date or cancel your order for a full refund, in line with UK consumer law.

9. Incorrect or Incomplete Address

Customers are responsible for ensuring that the delivery address entered at checkout is accurate and complete. If a parcel is returned due to incorrect address information, additional charges may apply for redelivery.

10. Failed Delivery Attempts

If delivery cannot be completed after attempted delivery and the parcel is returned to us, we will contact you to arrange redelivery. Additional delivery charges may apply.

11. Lost or Missing Parcels

If tracking shows your parcel as delivered but you have not received it, please:

  • Check your delivery address
  • Check secure locations around your property
  • Ask neighbors or household members

If the courier officially confirms the parcel as lost, we will provide either a replacement or a full refund. As the retailer, we remain responsible for resolving delivery issues in accordance with UK law.

12. Public Holidays

Orders are not processed or dispatched on UK public holidays. Delivery time estimates exclude public holidays.

13. Contact Information

Store Name: Sneakers of London
Support Email: support@sneakersoflondon.co.uk
Phone: +44 7867 524129
Address: 4 Great Queen St, London WC2B 5DJ, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT