Terms of Service

Welcome to Sneakers of London. These Terms of Service govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be legally capable of entering into a binding contract to use our services or make a purchase.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account login information and ensuring that all information you provide is accurate and complete.

3. Products and Pricing

Product descriptions are provided in good faith. Minor variations in product colour or appearance may occur due to device display settings, photography effects, or manufacturing tolerances.

All prices are displayed in GBP (£) and include UK taxes unless otherwise stated.

Pricing errors may be corrected, and we reserve the right to cancel orders affected by obvious pricing or technical errors.

4. Order Acceptance

Placing an order represents an offer to purchase our products. Orders are only confirmed after you receive an official order confirmation email.

Orders may be declined or cancelled for reasons including:

• Payment failure or suspected fraud
• Incorrect or incomplete customer information
• Product availability issues
• Technical or pricing errors

5. Payment Terms

Payments are processed securely through third-party payment providers. We do not store full payment card details on our systems.

You must be authorized to use the payment method provided.

6. Shipping and Delivery

Delivery timeframes are estimates only and are not guaranteed.

We dispatch orders from within the United Kingdom and deliver to UK addresses including England, Scotland, Wales, and Northern Ireland.

If delivery is not completed within 30 days unless otherwise agreed, you may have cancellation rights under UK consumer law.

7. Risk and Delivery Responsibility

We remain responsible for goods until delivery is completed to the address provided at checkout in accordance with UK consumer protection legislation.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

If you cancel under the 14-day cooling-off right, you must notify us within 14 days of receiving your goods and follow return instructions.

9. Intellectual Property

All website content is owned or licensed by Sneakers of London and is protected under UK and international intellectual property laws.

10. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for external website content, privacy practices, or service reliability.

11. Limitation of Liability

To the extent permitted by law, Sneakers of London shall not be liable for indirect or consequential damages arising from website or product use.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under UK law.

12. Dispute Resolution and Customer Responsibility

Customers are encouraged to contact us directly before initiating chargebacks or external dispute procedures where reasonably possible.

We aim to resolve disputes fairly in accordance with UK consumer protection standards.

Fraudulent or intentionally misleading dispute claims may be investigated in accordance with applicable financial regulations.

13. Merchant Protection Statement

We may monitor transactions for fraud prevention and security purposes. Orders suspected of unlawful or fraudulent activity may be reviewed, delayed, or cancelled where permitted by law.

14. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes
• Upload malicious software
• Attempt hacking or interference with website security
• Provide false information

15. Termination

We may suspend access to services if these Terms are violated or fraudulent behavior is detected.

16. Governing Law

These Terms are governed by the laws of the United Kingdom. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

17. Policy Updates

We may update these Terms periodically. Changes apply to future orders after publication.

18. Contact Information

Store Name: Sneakers of London
Support Email: support@sneakersoflondon.co.uk
Phone: +44 7867 524129
Address: 4 Great Queen St, London WC2B 5DJ, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT